Siddall & Hilton Products Ltd are Recruiting for a Customer Relations Manager

Salary: £35 – 42k dependent on experience, plus quarterly bonus equivalent to up to £2k per annum.
Hours of work: Mon- Thursday- 8.30am-5:00pm, Friday – 8.30am- 3.45pm
Closing date: 29th October 2021

About Us:

Siddall & Hilton Products Ltd (est.1895) is the UK’s largest producer of welded wire mesh for high security fencing, industrial mesh and construction mesh applications.

We employ approx. 60 people at our site in Brighouse, and to support our growth, we are recruiting a Customer Relations Manager to help us achieve our vision of becoming a world class manufacturer.

With a focus on safety, performance and reliability, the business has clear plans to upgrade our site even further, so it couldn’t be a better time to join us. As a local employer with world class ambitions, we have a bright future ahead of us.

We are committed to creating an inclusive workplace and are looking for people with the attributes to succeed. If you are an experienced Customer Service/Relations Manager, with excellent people engagement and development skills we want to hear from you.

siddall and hilton factory

Job Purpose:

The job holder is responsible for nurturing profitable business relationships with current and new customers, in the home trade and export markets.

To co-ordinate activities with customers and internal departments to ensure the highest quality customer service and promote a consistent team approach.

Key Responsibilities:

  • Ensure the processing of customers enquiries, quotations and order entry are handled to the highest standards.
  • Ensure that the Company’s terms & conditions are understood by internal and external customers with accuracy and efficiency.
  • Collaborate with all other teams / functions on site to support effective internal planning and service provision to customer.
  • Liaise with the Sales Director / Head of Sales regarding customer accounts.
  • Primarily a site based commercial role but requiring routine customer visits in the interests of building and maintaining close relationships, enabling trust and confidence in the business.
  • Generate customer quotations.
  • Liaise with the Sales Director / Head of Sales to ensure all quotations are logged and subsequently ‘followed up’.
  • Support sales advisors regarding customer account activity, debtors etc.
  • Ensure adequate contract reviews / checks are completed in order to minimise errors & the volume and value of credit notes issued.
  • Ensure all sales, commercial and contractual policies are maintained.
  • Maintain excellent interdepartmental working relations – Commercial, Production, Planning, Quality, Technical, Warehousing, Accounts etc.
  • Log, report and respond promptly and effectively to customer concerns.
  • Develop a strong technical knowledge of products and process capabilities to ensure prompt and competent and informed information sharing with customers.
  • Suggest and implement activities / procedures that enhance customer relationships to strengthen and enhance the company’s overall market leading position.
  • Support Head of Sales with continuous review of CRM provision and automation.
  • Contribute to all aspects of the company’s marketing activities.

Communications & Contacts:

  • Regular face to face verbal and written communication with internal teams.
  • Establish the prerequisites regarding effective working relationships with current and potential customer base.
  • Attend and contribute to daily operational meetings.

People Management:

  • Mentor, coach Sales team members to develop a high performing team that exceeds agreed objectives, delivering excellent customer service, added value and continuous improvement.
  • Support career development of team members through regular 1-1’s and performance reviews.


  • Use a PC, Microsoft packages and ERP System.

Skills & Experience:

  • Established 2-3 years Internal sales and / or commercial management experience.
  • Excellent communication and interpersonal skills with the ability to communicate at all levels.
  • Close attention to detail and a methodical approach.
  • Continuous improvement opportunity focused.
  • Practical experience of using Microsoft Office, Word, Excel etc.
  • Working knowledge of commercial terms and conditions & export documentation requirements.
  • Excellent time management skills and ability to prioritise a busy workload to meet deadlines in a fast-paced team.
  • Good analytical and problem-solving skills.
  • Team player with a proactive and collaborative approach.
  • Be creative and think ‘outside of the box’.
  • Strong negotiation skills.

The duties and responsibilities listed in this job description represent the major responsibilities of the position, other duties and responsibilities may be assigned, as required and necessary.

Our Benefits:

  • Quarterly productivity bonus.
  • Generous holidays – 34 days paid leave per annum including bank holidays.
  • Free car parking on site and walking distance from train station.
  • Pension scheme.
  • Life assurance scheme equivalent to 4 times salary.
  • Cycle to work scheme.
  • Employee assistance programme.

To Apply:

To apply please complete our online application form below and attach a copy of your CV and covering letter detailing your suitability. Join us on our World Class Journey!