Meet the team

I am a Finance Executive with a diverse international background and years of experience working for global companies. My industry specialisation lies in engineering and manufacturing, with a specific focus on the wire industry for over 15 years.

I joined S&HP almost 2 years ago, and I love being part of a team that is growing. Life outside of work is all about family, adventures and food. My daughter Erin (10) is a big football and swimming fan which takes up a lot of my spare time. Whenever we get the chance, we are off travelling in our campervan, exploring remote parts of the UK, particularly Scotland. I am a keen cook, and enjoy cycling to burn off the calories, commuting to work on 2 wheels religiously. It’s fun, it’s fast and it’s (almost) free.

I am a passionate and dedicated business professional with a versatile skill set developed through many years of experience as a Customer Services Manager. Excels in resolving customer challenges with internal process improvements which are designed to increase customer satisfaction and loyalty.

Dan joined S&HP in April 2021 as a Trainee. After successfully passing his probation, he is studying towards a Level 4 qualification and an ISP award, alongside his daily duties. Dan deals with a wide range of enquiries and processes several orders daily through internal systems, whilst ensuring concise activity through strong communication. He is thoroughly enjoying the journey so far and he is keen to keep his career progressing. Away from the office, Dan plays cricket over the summer months. He is also an avid Sheffield United supporter, and enjoys travelling, music, and going out with family and friends.

I have years of experience in production planning, procurement & logistics and I approach all tasks from a continuous improvement mindset. I’m also experienced in managing change & continuous improvement projects, by working collaboratively between departments to improve the overall customer service experience. Although not directly customer facing, my role is to deliver the best possible experience to the customer, by ensuring stock availability and that orders are despatched in full, on time and to the highest product quality possible.

Having worked in Quality for over 30 years I have a strong knowledge of QMS systems and their implementation. I strongly believe in the quality first attitude to production and customer focus.

Having worked across both manufacturing and customer service sectors, Charlotte has an ability to build strong relationships with customers, peers and cross functional counterparts. With an enthusiastic approach to understanding the consumer base and the competitive market she strives to lead and collaborate with the sales team to provide a quality based professional service.